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Black Snow Report

Zoho

Method v1.6As At 2026-08-1014 Surfaces Read1 Offering Assessed

Your own published record, as at 2026-08-10.

Your Details

The Macro Picture17

Red · Adverse
5
of 17 banded observations across 1 offering band Adverse. 2 were never measured.

2 conditional rows (Hosting Locality = European Data Centre (Amsterdam primary, Dublin secondary) · Deployment Mode = Agent Execution Surface (Model Context Protocol)) sit outside these counts. A Variant is a stated deployment mode, not a published offering, and the Grid Standard holds it to its own band.

What Is Published8

Your Own Words3

A sub-processor is a third party data processor engaged by Zoho, who has or potentially will have access to or process Service Data (which may contain Personal Information).
Register header. Page states '(Last Updated on : 4th Aug, 2026)'. Published counters: Sub-Processors 37, Data Centers 10, Services 51. Directory control read live: 'Showing 37 of 37 providers'. · Source
using anonymized crops of service data to improve accuracy of the algorithms; and (ii) using your organization's data for developing models specific for your organization
Privacy Policy, last updated 22nd Dec 2025. This is a permission with stated limits, not an exclusion: the entity reserves the use of anonymised crops of Service Data to improve its algorithms, and the use of an organisation's own data to build models specific to that organisation. Recorded as Permitted rather than excluded, because reading a limited permission as an exclusion would credit the entity with a commitment its own policy does not make. Separately, the named third-party AI provider is stated not to train on the data — 'The data collected through the API won't be used by the OpenAI platform to train the AI models.' — which addresses the OpenAI hop and not the entity's own use. · Source
To address the transfer of data between EU and other countries in some rare occasions, we have adopted the new Standard Contractual Clauses (SCC) as our transfer basis.
Privacy FAQ. No UK International Data Transfer Agreement or UK Addendum was named on any surface read, and no SCC module numbers or dated version were stated. · Source

Parties You Name37

See which of these are assessed in this register

Register Check3

AI Role By Offering1

Assessment Basis

Produced under Method v1.6 from the entity's fact record. 8 of 8 observations were measured under that generation; the rest read Not Measured, which is a fact about this register's coverage and not a finding about the entity.

Read from 14 first-party surface(s) across 1 assessed offering(s), found by the entity's own link graph and sitemap rather than by guessed paths.

Fact Record
Version 1.0, dated 2026-08-10
Standards Commit
af541328ca3f
Register Control Quality
Both Views

Verification And Challenge

Every finding on this record is a statement about what could be read on your own published surfaces as at 2026-08-10. Correspondence route as recorded on this card input: ror@blacksnowintel.com.

What A Machine Could Not Establish2

2 questions are open and 6 are established, read as at 2026-08-10 under method v1.6.

The One Thing To Publish First

Publish it: say whether customer data is used to train AI models.

Red · AdverseTraining On Customer Data

Training Exclusion Instrument: None

Where To Put It

This was read on your own page at https://www.zoho.com/privacy/. That is the page a reader already reaches for and does not find it on, so it is the page to correct first.

Where Others Stand

24 organisations in the register say whether customer data is used to train AI models. You do not.

What A Published Answer Looks Like

We will not use your data to train our AI or language models. We will not store your data except for the purpose of providing you with access to our platform and to the AI Functionality.

A question answered plainly in public, by an organisation read as Strong on it. It is not an endorsement of the position the sentence states — Black Snow reads what is published and never recommends what to practise. Read on published terms. Claim tier Quoted. The organisation that published it is not named. A name in the original is replaced; nothing else in the sentence is changed.

One is named here, and one is deliberate. The rest of the open questions are listed below without a prescription; what to publish for each, in what order, and drafted machine-readable evidence for all of them, is the Deep Dive.

Still Open

Deep Dive

The full assessment, plus consulting on what to fix.

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